Shipping policy

This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

order cutt off time is at  11:00 pm (GMT+08:00) Hong Kong Standard Time (Hong Kong)

If you have any questions about placing an order with us, please contact our Customer Service Team:info@janaor.com at 9:00am – 6:00pm.

Shipping Countries

  • United States

  •  

HANDLING AND TRANSIT TIME AND ORDER CUT-OFF TIME:

We process orders on business days which are Monday through Friday, Eastern Standard Time, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Shipping Time = Processing time + Transit time

Shipping Region

Shipping method

Processing time

Transit time

United States

Standard Shipping

1-3 Business Days (Mon-Fri)

10-15 Business Days (Mon-Fri)


Shipping Cost

Shipping Region

Shipping method

Shipping Cost

United States

Standard Shipping

$6.99 for orders less than $50 USD

FREE Shipping for orders over $50 USD

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for incorrect information. Please Note – We do not ship to PO boxes.

NOTE: We are not responsible for shipping carrier delays. You will understand that these delays are beyond our control.

Shipping Status:

As soon as your order ships, you’ll receive a shipping confirmation email that includes your tracking number.
If you don’t receive a shipping confirmation email right away, don’t worry! Please contact our customer success team via email at info@janaor.com.

Lost or Stolen Packages (if applicable)

janaor is not responsible for lost or stolen packages whose delivery is confirmed to the address entered for an order. Upon request, janaor will confirm delivery to the address provided, delivery date, tracking information, and carrier information for the customer to investigate. For more information contact our customer success team via email at info@janaor.com.

Cancellations:

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Return policy.

Dues and taxes

All packages are shipped from janaor. For our customers in the USA, there is no additional tax on our products, which means you only have to pay the final sale price when shopping.

Item packaging details

All our items are packaged in two-way polystyrene (OPP), which has many advantages in terms of quality preservation:

  • Withstands high tensile force

  • Preserves heat and light radiation

  • Nontoxic

  • Odorless

  • Ecological

  • Lightweight

  •  

Contact Info:

Email:info@janaor.com

Select your currency